Pixelforma Return and Refund Policy
1. Product Types Covered: This policy applies to all flags and accessories sold by Pixelforma, including stickers, phone cases, clothing, national flags, custom flags, decorative items, and other related products.
2. Return Policy:
- Product Condition: Products must be returned in their original, unused condition with all original packaging and tags.
- Return Period: Returns must be made within 30 days of the purchase date.
- Required Documents: Proof of purchase, such as a receipt or invoice, is required for all returns.
3. Return Process:
- Return Methods: Products can be returned by mail to the following address: Pixelforma, 2 Rue Marie Curie (104) 91380 Chilly-Mazarin, France.
- Return Shipping Costs: Return shipping costs are the customer's responsibility, except in cases of defective or damaged products.
- Processing Times: Returns will be processed within 7 business days of receipt.
4. Refund Policy:
- Refund Conditions: A full refund will be issued for products returned under the specified conditions.
- Refund Methods: The refund will be issued via the original payment method. For purchases made by credit card or PayPal, please allow additional processing time depending on the policies of these service providers.
5. Damaged Package Procedure: If your package arrives damaged, please contact us at pixelformacontact@gmail.com and send us a photo of the damaged package. We will then provide you with instructions for returning or replacing the product.
6. How to Contact Us: For any questions or to initiate a return, please contact us by email at pixelformacontact@gmail.com. We will endeavor to respond to your request as quickly as possible.